AI Policy

Our organization uses selected artificial intelligence capabilities to improve website search, content recommendations, and digital support workflows. AI is used to enhance access and efficiency, not to replace clinical judgment or emergency medical care.

Any AI-assisted output is reviewed within governance processes aligned to patient safety, quality standards, and operational policy. Clinical care decisions are made by licensed professionals and authorized care teams, not by automated website tools.

We apply role-based access controls, audit logging, and data minimization principles when AI features are configured. We do not permit unapproved use of protected health information in external tools outside approved contractual and compliance controls.

AI experiences may be personalized using account preferences, favorites, and interaction history to improve relevance. Personalization is designed to support navigation and discovery, and users can still access all services without relying on recommendations.

AI-generated suggestions can be incomplete, generalized, or outdated if source data changes. Users should verify important details, including eligibility, coverage, and appointment availability, before acting on recommendations.

This policy may be updated as systems, regulations, and governance standards evolve. Continued use of AI-enabled features indicates acknowledgement of this policy within the broader site terms and privacy framework.